Evaluate Student Satisfaction With Different Course Modules Nursing Essay

Evaluate Student Satisfaction With Different Course Modules cargon for EssayTo define the drivers of bookman opinions and contentment, one needs to initi whole in ally understand the role of student in an educational setting in terms of academician life. Educational institutions worldwide use the form of contentment questionnaires to investigate student views, in that locationfore this is the student rapture measurement conducted for masters broadcast ( samarium supranational blood line worry) to develop the programme and to improve the student satisfaction levels. According to Kotler, the rapid schooling in education forethought, significant increases in colleges and universities and demographic shift in the population whitethorn force the universities to think about the role of student satisfaction for their strategic improvement and survival in the competitive education industry (Kotler Fox, 1995).According to (Crawford,1991) in UK Higher Education (HE) institutions students were considered to be primary customers of a university even before they were liable for payment of fees as direct recipients to return cand by a one year masters degree programme made up of number of modules at each level. So it confirms the status of students as customers and there is scope in this evaluation to include students experiences rather than limiting it only to discernment of caliber of teaching and learning (Aldridge Rowley, 1998)According to statistics which indicates that more than 40 % of all entrants leave higher education without earning a degree, 75% of the students drop out in low deuce years of college and more recent 46.2% of freshmen do non graduate from college (Kara DE shields, 2004) So based on statistics we can see how all important(predicate) for university administrators and researchers to focus their attentions on redevelopment quality which gives rise to student satisfaction for break up chance to compete Satisfying the students to retain them is important for educational universities. It might be concluded that dissatisfied students may slash back on number of courses or drop out of university completely. The main eng decisioner of the rent is to critically analyse the student satisfaction levels and quality dimensions in assessing the MSc International Business Management (IBM) programme.1.1 Background of the IndustryLiverpool John Moores University have 180 years of experiences in delivering high quality superior educational processs and have 24,000 students plus 4500 oversees students of which 4100 are pursuing their tolerate kickoff education. Since the majority of the student are pursuing their under graduate education and only 17% student are property graduate or masters education there is a chance that post graduate student may be left dissatisfied. To measure the satisfaction level there is a need of undertaking a research it offers full range of post graduate and under graduate programs, of w hich MSc International Business Management is one which is recently launched in the year 2009 so total eighter from Decatur students were enrolled in the first batch September intake. It is a post graduate program to provide theoretical and practical perspective on International Business Management issues, to enhance students potential with in todays dynamic way environment. This program has been physiqueed to develop, achieve aims and objectives by integrating skills and academic knowledge with case studies taken from real world situation it has a range of assessment methods selected to be appropriate to what is be taught, and designed as far as possible to reflect the real-world tasks. These include written taradiddles, individual reflection, class tests, assort presentations, and dissertation. The analytical nature of the programme, particularly at the interrogation project stage, will require students to investigate a business or management problem that require free-lance research and the synthesis of acquired knowledge and selective data to address the problem (www.ljmu.ac.uk). The main intention is to critically appraise the student satisfaction levels, military service quality and the development of the programme.1.2 Problem StatementAs IBM is newly introduced programme in LJMU the student expectations are non up to level of satisfaction due to lack of in sufficient students enrolled in this programme and the tuition fees is also high and the meter tables arranged were not up to satisfaction due to work life poise with studies and students part time jobs write want to critically analyze the student satisfaction quality levels in new course.1.3 Research AimThe main aim of the research is to critically appraise student satisfaction levels in MSc International Business Management (IBM), service quality measurement and to develop the programme at Liverpool John Moores University (LJMU).1.4 Research ObjectivesTo investigate and evaluate student satisfaction with course modules of perceived program qualityTo investigate and evaluate student satisfaction with perceived quality of life with academic facilities and supportTo investigate the perceived quality of outcomesTo propose recommendations to improve student satisfaction levels2. LITERATURE REVIEWThe lit palingenesis is a concise step by step guide to conducting a literature search (Ridley, 2008).2.1 Student SatisfactionAccording to (Danielson, 1998) student satisfaction preserves to the attraction, pride, or positive feeling that students develop towards the program. But according to Kotler and Clarke (1987) defines satisfaction as a state felt by soulfulness who has experience deed that fulfils his or her expectation. According to (Stike, 1984) suggested that level of students positive feeling is associated with students being able to find adequate resources to meet their academic and social interests. But according to preliminary studies shows that students who report positive academic and social experiences expressed greater satisfaction with overall college experience. Interaction between faculty members and students is also a factor affecting student satisfaction in academic experiences (Tinto, 1993) which implies sufficient and positive faculty student interaction will contribute to overall student satisfaction (Danielson, 1998).The most student satisfaction studies focuses on perspective of customer oriented, researchers facing the problem of creating standard definition for student satisfaction which provides a basic need of system to be selected and modified so that it can explain the meaning of student satisfaction. Even though there is a high risk involved in marketing place of higher education, there is a new moral prerogative that students have become customers as fees payers (Tuition Fees) which has a reasonable demand that their views be heard and acted upon (William,2002).2.2 Service Quality in Higher EducationQuality may b e defined as idea that quality has to be judged on assessment of user or consumer of the service. The focus on quality in services in this research is a broad aspect particularly service in higher education as it plays a key role in improving its services throughout the globe were urged to operate more commercially, quality been identified as core ingredient to success.Owlia Aspinwall (1996) pointed out that in order to measure quality, characteristics of quality need to be identified first. Whereas Cheng Tam (1997) emphasizes importance of specify characteristics of quality for measurement of education process. Zhao (2003) proposed the quality of a university online education to be evaluated from stand point of its course effectiveness, academic satisfaction and student satisfaction. But Devinder and Datta (2003) argue that organizations which want to deliver quality program and services to students must be concerned with every aspect of student experiences and support on campus .Quality in education not only includes lecturers, note taking and guidance but also includes student experience while interacting with various non academic personal components in university. Jones Suh (2000) concludes that transaction specific satisfaction influences overall satisfaction, repurchase retention. In fact students also found to place great importance degree acceptance and university composition in selection of university and the course program (Chun, 2005).By taking different views into consideration the definition and dimensions of quality, researchers vary in measurement standards as they measure service quality used customer satisfaction as indicator for quality.2.3 Conceptual Service Quality Models in Higher EducationFrom the past decades various service quality models were used and practised to cover the aspects of conventional services to latest nett services, so total 19 service models were used so as quality management of higher education was handled differ ently from manufacturing industries. Popular service quality models were practised by business world.E.g TQM has been applied to schools and universities in U.K and U.S.AAccording to (Chua, 2004) a model called SERVQUAL was used to measure the quality in education which is a well known fact that service quality is influenced by attitude and deportment of a service customer. There are three methods available to measure the service quality in education First method adapts the SERVQUAL instrument secondment uses methods for assessing the quality of teaching and learning and the third method for assessing quality of the total experience. SERVQUAL is the well know tool to measure the satisfaction and the perception on the service quality. But according to (Jabnoun Al-saad, 2004) SERVQUAL is based on 5 quality dimensions which includes Tangibles, Reliability, Responsiveness, Assurance and Empathy. So it is best used for 5 point Likert scale to measure the student satisfaction and impro ve their satisfaction levels and development of the program.3. METHODOLOGYAccording to (Kumar, 2005) methodology confers to the theoretical compendium of the methods appropriate to the area of investigation. The research is beneficial in two ways that is to maintain the whole research controlled, unbiased and straight forward and secondly to ensure that the audience conviction will be that the script is undefiled and convincing. Research is seeking through methodological processes that adds to ones own body of knowledge and to that of others, by discovery of nontrivial facts and insight (Sharp, Peters and Howard, 2002) and have different layers and acknowledged as Research Process Onion and it is illustrated in Appendix (4), which consists of research philosophy, research approach, In order to improve the quality of the research (Saunders, Adrian Thornhill, 2003) explain that the research processes research strategies, time horizons and finally data collection methods3.1 Researc h ApproachA research hypothesis refers to a pattern or a model for research. It involves the philosophy of research, practices of research, preferences of practices and beliefs and denomination of research questions (Denscombe, 2010). According to (Leedy Ormrod, 2001) methodology is conscionable an operating frame work within which the facts are placed so that they can be accurately measured, notice and interpreted, thereby find a solution. It is something that people undertake in order to find out new things in a systematic way, thereby increase their knowledge. The research must be developed in such a way that it is able to make out and get all the key development which will help finding result for the research conducted.To be able to ascertain the aims of the research, it was envisaged mixed methods research design. According to Creswell Plano Clark (2007) mixed method research design is a procedure for collecting, analyzing and mixing two qualitative and quantitative rese arch methods in a single study to understand the research problem. By assessing both outcomes of qualitative and quantitative process we can develop a complex picture of social phenomenon (Greene Caracelli, 1997). The researcher uses Triangulation mixed methods design (Jick, 1979) in order to gathers both qualitative and quantitative data, analyzes both datasets separately, compares the results from the analysis of both datasets, and makes an interpretation as to whether the results support or contradict each other.Qualitative approaches to data collection, analysis and report writing differ from then traditional, quantitative approaches. Use of purposeful sampling, collection of open ended data, analysis of text or pictures, representation of randomness in figures and tables, and personal interpretation of the findings all inform qualitative procedures (Creswell, Research Design, 2003)Qualitative research lacks internal validity qualitative analysis is not designed with an end i ntent of generalising to large aggroup of population of people, times and settings (Charles Robert, 2009).Whereas the process involved in three-figure methods are of collecting, analyzing, interpreting and writing the results of study. Specific methods exist in both slew and experimental research that relate to the hear and population, specifying the strategy of inquiry, collecting and analysing data, presenting the results, making an interpretation, and writing the research in a manner concordant with a survey or experimental study(Charles Robert, 2009).According to Hammersely and Martyn (1989) qualitative data analysis should not be viewed as a distinct stage in research but then it continues throughout the research from problem formulation to final writing up. The data that is being analyzed should not only be made of primary data collected from field work but also the relevant secondary data should be taken into account. This meaning is adjust for any(prenominal) analys is either qualitative or quantitative. The data analysis consists of three elements data reduction, displaying the data and drawing the conclusion and these are the same for any research (Miles and Huberman, 1994). For finding meaningful data in the gathered information surely the process of analyzation must include interpretation but not just techniques. Although there are similarities between different types of analysis it should be recognized that the selection of the analyzation technique depends on the type of research being done.3.1.1 Data armyAs (Morse Richards, 2002) point out, the volume of data that qualitative researchers must manager is enormous. Researchers tell stories of drowning in data of stacking piles of data in their basements, or of not being able to use their dining room table for several months while the process of analysis in ongoing. The clear explained in a contingent way please refer Appendix (5).4. METHODSThe following methods and procedures will be us ed to collect data forQuantitative AnalysisQualitative Analysis4.1 Quantitative Analysis4.1.1 Questionnaire Survey4.1.2 Questionnaire DesignQuestionnaire provides a more structured approach to gathering data for quantitative analysis. It is a series of written question for which the responsive provides answers. A well defined questionnaire motivation the respondent to provide complete and accurate information (Sharp, Peters Howard, 2002). The survey questionnaire should not be viewed as a standalone tool. along with questionnaire there is field work rewards for the respondents and communication aids, all of which are important components of the questionnaire process. The strength of closed questions is that they are quick to complete and analysis the weakness is that the data obtained may be very superficial. Open questions allow the possibility of asking deeper questions and obtaining unanticipated perspective on an issue, but the corresponding weakness is that completion and ana lysis can be difficult and time consuming (Smith, Thorpe Lowe, 2006)4.1.3 Sample selectionSample selection is sub-group of population which is taken to represent the entire population. Most important feature of a sample is it is representative and displaying similar characteristics to the population as a whole they may be totally random or may be stratified to ensure that there are sufficient cases from each category example male/female students, different faculties, levels, modes of study. A purposive sample is the one where the researcher deliberately selects cases which are considered to be representative or relevant (Creswell J.W, 2008) In this instance the target population is that of those students enrolled on the post graduation MSc IBM program at LJMU and the sample population will be selected from this group.Quantitative analysis conducted for students in MSc International Business Management(IBM) by victimization 5 point Likert scale statements were presented to students they agree or disagree with in them on five point scale from 1 = Strongly Disagree to 5 = Strongly Agree and then total numerical value can be calculated using response. It consists of total 50 questions one through eight were concerned with gathering demographic data. Question 9 to 20 focused on Course content Assessment. Question 21 to 30 focused on Facilities. Question 31 to 40 focused on Lecturer Faculty. Question 41 to 50 focused on Social Activities Student support4.1.4 Questionnaire battle arrayThe Questionnaires will be handed out within university to all the MSC IBM students to complete questionnaire. Complete questionnaire will be collected and then all information from questionnaires is imported and coded in to SPSS. Since the time scale is involved we will design the survey is survey monkey and also send the web page have-to doe with via email. Statistical package for analysis and hypothesis were tested using analysis of variance that is ANOVA which is used to uncov er the effects of independent variables on an separation dependent variable. This procedure employs the statistic (F) to test the statistical significance of the differences among the obtained means of two or more random samples from the given population where statistic (F) is a ratio, which if sufficiently bigger than 1, indicates that the observed differences among the obtained means are statistically significant. It is important to note here, however the samples were not random, which reduces the generalization of our results.4.2 Qualitative AnalysisQualitative analysis was conducted on group of four students in MSc International Business Management (IBM) at LJMU based on Sample selection, Interviews, Interview preparation and setting and analyzing the interview.4.2.1 Sample excerptionThis piece of research will be carried by interviewing the students of MSc IBM group management. Total there were 25 students enrolled for this program out of 25 a group of four students were sele cted for interview process. Prior to the interview the organization permissions will be sorted and their ethical considerations will be abided and held confidential in the course of research.4.2.2 InterviewsThe author will carry out an interview with group of four students will be interviewed and data will be collected regarding the factors what they feel that are obligated for organization success and so on. The researcher will carry on a semi-structured interview where the researcher has a list of questions or fairly specific topics to be covered. Questions may not follow on the way outlined on the schedule. Questions that are not included on the list may be asked as they pick on things said by the interviewers.4.2.3 Interview Preparation and SettingAs individual will design the questions as per the literature review because as he is the student representative for MSc IBM program in order to identify the appropriate questions. Prior to the interview pilot interviews will be done. The questions will be reviewed by experienced people as what is straight forward to you as the investigator may be baffling to another person not fully in the picture. Sometimes you are too close to something and others can be more objective (Wragg.E.C, 1978). The Interviewer will inform the participants before the envision of interview and requests them to arrange a comfortable location for the interview. The interview will be a one-to-one interview. The answers will be recorded in a camcorder borrowed from the university.4.2.4 Analyzing the InterviewAll the interviewed information will be loaded into the computer and saved in RTF so that it can be loaded into the (QSRNvivo) where it can be analyzed. Then the necessary nodes will be developed by the individual and formulated to generate the necessary themes.4.3 Instrument Reliability and ValidityA goal of good research is to have measures that are reliable several factors can result in unreliable data. To determine the form of r eliability, the researcher test at two different times to same participants at a sufficient time interval. Validity means that the individuals scores from an instrument which enables the researcher to draw attention about conclusion. In quantitative analysis the questionnaire was designed by using survey monkey software tool through web services. Questions added to the survey were outright derived from existing literature pertaining to student satisfaction and course program evaluation because this survey was designed significantly to adapt the technology used in web based courses, the researcher performed a reliability analysis after data collection phase. The researcher will use an interval scale of a parametric test and he shall code words in numbers and further the program will examine the information and it will generate complex statistical results in a reliable way. Utilising a t-test analysis for the questionnaires, an evaluation of means (gender and age) will be done. A val ue of pThe data was examined according to statistical assumptions by using Statistical Package for the Social Sciences (SPSS) software. In order to examine linearity, several bivariate scatter plots were generated and examined which reveals abnormalities between variables due to instrument being a Likert scale. The Pearson correlative coefficient was examined to correlation matrix in order to determine multi co linearity. In order to this pilot studies were performed in order to establish reliability and validity of the instrument. A confirmatory factor analysis was performed to subtract factors relevant to student satisfaction to examine construct validity of satisfaction survey which includes demographic data, Course content Assessment, Facilities, Lecturer Faculty, Social activities student support5. RESEARCH SUITABILITYThe researcher has software background from Computer Science Engineering and is before long pursuing his Masters in MSc International Business Management (IB M) at Liverpool john Moores university. Since author is doing research on the same university where he is studying and he is the student representative for that program with his experience as a student he is well known about students opinions and suggestions, so it makes him easier to collect all the required information and in taking interviews and having questionnaire with students .Author have knowledge in research as he done coursework as a part of study where he collected some statistical data .Author also feels that SUPERVISOR is the key resource to the success of research he wants to take guidelines of supervisor and intimidate in contact with supervisor physically or via mails.Through the self experiences of author by all his observations about student satisfaction and quality of studies in LJMU he feels that definitely this is an interesting area.6. TIME SCALE AND PROJECT MANAGEMENTA draft of the project plan is showed in the appendix. The time taken by the research will b e determined by the cross sectional time horizon i.e., the research will be based on the information gathered in a short period from group of students in LJMU. Coming to the resources required, all the travelling expenses will be beared by the researcher himself and the survey and questionnaire is carried out in university from group of people.The time line of the project starts on the 15th of June 2010 and goes through the various steps involved such as the literature review, the quantitative and qualitative research involving interviews, the collection and analysis of the data regarding the cases studied, report preparation, meeting with the supervisor and finally leading to the submission which has been set tentatively to the first week of December. The time factor is going to be the most important and decisive factor determining the execution of the dissertation7. ETHICAL ISSUESPlease refer appendix (1).8. RESEARCH ORGINALITYThere are very limited amount of researches available in this topic with concept of student satisfaction and development of the MSc International Business Management (IBM) program at LJMU University, researcher being a student representative research has a potential opportunity to provide a new view in student satisfaction which examines different dimensions in the Service Quality, satisfaction levels. More over this research used both qualitative and quantitative approaches. Researcher feels that this research can provide the problems in MSc International Management program, satisfaction levels and the development of the program.9. PROTOCOLPlease refer appendix (2).10. Bibliography