Deliver, monitor and evaluate customer service to internal customers Essay

LEVEL 3 DIPLOMA IN duty & ADMINISTRATIONUnit 328 Deliver, monitor and treasure guest service to internal nodes Knowledge Questions1. Understand the substance of internal customer1.1Describe what is meant by internal customerInternal customers are people within your profess organisation such as employers or colleagues who you provide a service for, e.g.2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers3. Understand how to deliver customer service that meets or exceeds internal customer expectations 3.1 excuse the purpose and value of identifying internal customer unavoidably and expectations3.2 Explain why customer service must meet or exceed internal customer expectations3.3 Explain the value of meeting or exceeding internal customers expectations3.4 Explain the purpose and value of twist positive working relationships4. Understand the purpose of quality standar ds and timescales for delivering customer service 4.1 Identify quality standards for own organisation and work4.2 Explain the value of agreeing quality standards and timescales4.3 Explain how to set and meet quality standards and timescales with internal customers5. Understand how to deal with internal customer service problems 5.1 Describe the types of problems that internal customers may have5.2 Explain ways of dealing with problems5.3 Explain the purpose and value of a complaints procedure, if applicable6. Understand how to monitor and evaluate internal customer service and the benefits of this 6.1 Explain the purpose and benefits of monitoring internal customer satisfaction and how to do so6.2 Describe techniques for collecting and evaluating customer feedback6.3 explain the benefits of continuous improvement